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WHAT IS (TIMS) - TELEPHONE INFO. MANAGEMENT SOFTWARE (or System) ?
 
   

So what is TIMS ?

TIMSs has a variety of applications, such as:

Assigning costs, Carrier bill verification, Verify telephone accounts, Allocation of call costs to Cost centres, Identify Abuse and fraud detection, Traffic analysis, Stretigic planning, Measure productivity, Preparation of guest bills in the hospitality industry and so on and so on...

 

The software extracts information from the CSS, SMDR or the CIL ports and is processed in a series of useful reports for the customer or the business where the phone resides. Each call will show the following information.

  • Extension number
  • Number called
  • Time of Call
  • Call duration
  • Trunk utilised
  • Featured utilised

Given this type of information it is then possible for the TIMS system to provide the following information.

  • Financial Rapports
  • Traffic Rapports
  • Directory
  • Misc records

Financial Reports are available by.

  • Extension
  • Department
  • Company
  • Corporate
  • Number Called
  • Time of Day

This page was last modified on 19 January 2010 and maybe out of date with regards to newer practices at the time of reading this article

IF YOU WANT KNOW MORE - JUST SEARCH...

 

 

 
Other "Teleco Abbreviations"
What is CAN ?
What is TCA1 ?
What is Surge Protection ?
What is a Hz ?
What is DTMF ?
What is Programe Maintenance ?
 

 

 
 
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